. Purpose of This Policy
The purpose of this Policy is to:
- Provide clarity on customer rights regarding returns, refunds, and exchanges.
- Establish the procedures and timelines for processing claims.
- Ensure compliance with applicable consumer protection laws.
- Protect Hypermartly against misuse or fraudulent claims.
2. Eligibility for Returns
Products may be eligible for return under the following conditions:
- Defective or damaged products: Items received in a broken, faulty, or non-functional condition.
- Incorrect products: Items delivered do not match the order placed.
- Quality issues: Product does not conform to the quality or specifications advertised.
- Size/fit issues (for apparel/footwear): Customer may request exchange or return if the product does not fit as expected.
Conditions for eligibility:
- Item must be unused, unworn, and in original condition.
- All original packaging, labels, tags, and invoices must be intact.
- The return request must be initiated within the designated return window (generally 7–14 days of delivery, unless otherwise stated).
3. Non-Returnable Items
For hygiene, safety, and legal reasons, certain items are non-returnable, including:
- Perishable goods (food, flowers, plants).
- Personal care products, cosmetics, and intimate wear.
- Customized, personalized, or made-to-order products.
- Digital products, e-gift cards, or downloadable content.
- Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
4. Return Request Process
To initiate a return, customers must:
- Log in to their Hypermartly account and navigate to the “Orders” section.
- Select the product and click “Request Return/Refund”.
- Provide a valid reason for return, along with supporting evidence (e.g., photographs of defects or wrong items received).
- Package the product securely in its original packaging.
- Ship the product using our designated courier partner, or request a pickup where available.
5. Inspection and Approval
- Once the returned product is received at our facility, it will undergo inspection.
- Approval or rejection of the return will be based on:
- Condition of the item.
- Validity of the return reason.
- Compliance with eligibility criteria.
- Customers will be notified of the decision via email or account dashboard within 5–7 business days of receiving the returned product.
6. Refunds
If approved, refunds will be processed in the following manner:
- Original Payment Method: Refund credited to the payment method used at checkout (credit card, debit card, UPI, wallet, etc.).
- Store Credit: Option to receive refund as Hypermartly store credits for faster re-purchase.
- Partial Refunds: In cases where only part of the order is eligible for refund.
Refund Timeline:
- Refunds may take 7–14 business days to reflect, depending on payment provider policies.
- Hypermartly is not responsible for delays caused by banks, payment gateways, or third-party systems.
7. Exchanges
Customers may request exchanges for eligible products (size, color, variant). Exchange requests follow the same process as returns.
- If the requested variant is unavailable, a refund will be issued instead.
- Exchanges are processed within 7–10 business days after the returned product is received.
8. Damaged, Defective, or Incorrect Products
If you receive a defective, damaged, or incorrect product:
- Report the issue within 48 hours of delivery.
- Provide photographic or video evidence.
- Hypermartly will arrange for free return shipping or pickup.
- Upon verification, a replacement or full refund will be issued.
9. Shipping and Return Costs
- Defective/Incorrect Products: Hypermartly covers all return shipping costs.
- Customer Preference Returns (e.g., change of mind, wrong size ordered): Customer bears the return shipping charges unless otherwise specified.
- In cases of prepaid orders, the return shipping cost (if applicable) will be deducted from the refund.
10. Late or Missing Refunds
If you have not received a refund within the expected timeline:
- Check your bank or wallet account again.
- Contact your bank or payment provider, as processing delays may occur.
- If unresolved, contact Hypermartly customer support at [Insert Email/Phone].